Here is a list of the most commonly asked questions we receive. If you don’t find an answer to your question, the welcome video or demo video on the home page can answer most of the “what does the training cover” type questions. Also, feel free to post a question at the contact us navigation tab above or call us!

What industry is the training for?
The training was developed for the plumbing, electrical and HVAC industry. However, we have subscribers from many different service industries.

How many training videos are there?
The foundation training series has eighteen videos. We are currently in production developing more training sessions.

Does your training have written testing?
Absolutely not! Testing to determine a student’s ability to sell is pointless. It’s the same thing as taking a written test to determine if you’re a great ball player or not. It’s impossible to test for customer interaction skills, closing abilities and the burning desire for success. 90% of what determines success in selling is how motivated individuals are to become high producers. The major difference between those who sell and those who don’t is how they apply what they’ve learned…that’s it. A written test can actually do more harm than good because a tech can hide behind a high test score thinking he’s already a success. Any sales trainer who gives written tests is padding the training with a valueless feature to create a false sense of worth to mislead customers into buying. The only thing it does is give a bogus indication of their employees' abilities.

Is there written material?
Yes. The printable, interactive workbooks not only follow the video training sessions, but they give students a practical and efficient guide to access whenever needed. 

Can I quit at any time?
Yes. There are no contracts here. You can stay as long as you like. What you’ll find is the training is easy, it produces tangible, measurable results right away, techs can jump on anytime they need training, and at such a low cost, you won’t want to quit!

How long is the membership good for and do I have to renew it?
You do not have to renew it. Your subscription is active until you wish to quit and there are no membership renewal fees.

Are there any hidden costs or fees?
No. We don’t like them and neither do you.

When can I access the training?
Once you sign up, you will be emailed a confirmation page that contains your log in information. Your account will then be activated and ready to access. 

Can I share this training with other companies?
We love referrals, but you cannot share your log on information. We have safeguarded against password sharing and violators will be locked out.

Who will benefit from this training?
Owners, managers, technicians, dispatchers and CSR’s…basically anyone who interacts with your customers can benefit from the training. 

How long does it take to see results?
It happens immediately. Students can implement the training the day they receive it and start building confidence, and sales, right away.

My employees have already been trained on a service system.
Will this training work with it?

Yes. It works well with any system.

What is the difference between your training system and
training I’d get from a seminar or a book?

The difference is specifics. We teach for the service contractor while seminars and books target the masses. What you’ll find is most seminars and books claim to work for everyone, but most target real-estate professionals where a good portion of the training focuses on prospecting. Understand that most techs have a difficult time with the idea of selling and are generally apprehensive to begin with, but when they’re exposed to ideas and concepts they’re not familiar with, they’re left to figure out how to use them on their own. We don’t leave anything to chance; our lessons are broken down to the smallest detail so techs gain clarity and completely understand what to do and why they’re doing it – they’re taught the psychology behind all of the selling strategies. 

Is this training for beginners or high producers?
Both. The training is simple enough for the beginner to understand, and captivating enough to engage the heavy hitters. We teach every student how to improve their performance; it doesn’t matter how much a top earner produces, there’s always room for improvement. You’d be surprised how many top producers walk past sales opportunities.

Is this training for groups or single students?
Both. The videos work for both scenarios. For single students, they can access the training via a desktop computer online. This also works great for new hires because they can log on and get the training they need to quickly catch up with the group. For classroom style learning for large groups, the video signal can be projected on a screen with a digital projector.

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